Service Charge Analyst
Stratford, London
Temporary
Full Time - Hybrid

We have the fantastic opportunity for the right candidate to join a team based in Poplar/Stratford, London, as a Service Charge Analyst.

This is a full time, temporary ongoing position, and offers a hybrid working approach.

The Service Charge Analyst position will involve delivering a high-quality service to service charge payers and other stakeholders.
Requirements

• Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice


• Strong organisational skills with the ability to manage multiple tasks and meet deadlines


• Experience working with councillors, the community, and external partners.


• Excellent written and oral communication skills


• Proficiency in financial and numerical analysis


• Knowledge of current legislation and best practices in service charge management


• Previous experience within a Housing Association is desirable


• Excellent IT skills, including using Excel, Access, Powerpoint, and Word


• Excellent communication skills both verbal and written

Role Expectations

• Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases


• Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction


• Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery


• Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes


• Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.


• Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk