SAP Workstream Lead

Location: Gloucestershire

Contract: Temporary (8 month initial)

Rate: £600 - £650 Per Day Umbrella

Start date: ASAP

*Hybrid Working - 1 day a week in office

*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting on behalf of a Local Authority in Gloucestershire for a dedicated SAP Workstream Lead to join the team on a temporary basis.

This pivotal role involves transforming current support structures to enhance user experience, improve customer access, and streamline ways of working within the Council.

Main responsibilities

• Review Current Support Model:
  
  
  
  • Analyse the existing support model, identifying technical and non-technical user pain points and opportunities for improvement.
  
  
  • Assess customer access and the impact on current ways of working.
  
  
  
  


• Design New Support Services:
  
  
  
  • Collaborate with the Council to scope, design, and develop new common design principles for support services.
  
  
  • Develop both technical and non-technical support models tailored to the Local Authority's needs.
  
  
  
  


• Functional Design Changes:
  
  
  
  • Identify essential functional design changes necessary to enable a new support model from day one.
  
  
  
  


• Gap Analysis and Transition Planning:
  
  
  
  • Identify gaps in process, training, skills, capacity, technology, and change management required to meet the new operating model.
  
  
  • Develop a comprehensive project plan to transition to the new operating model and address identified gaps before the go-live date (March 25).
  
  
  
  


• FutureRoadmap andEfficiencies:
  
  
  
  • Outline future roadmap activities and timelines to be managed post go-live for delivering Phase 2 of the new support services Target Operating Model (TOM).
  
  
  • Identify potential efficiencies, process improvements, and benefits that can be realized in both Phase 1 and Phase 2.
  
  
  
  

Candidate Requirements

• In-depth knowledge of SAP Cloud ERP systems and related support requirements.


• Experience with procurement processes, including familiarity with recent regulatory changes.


• Strong understanding of SAP or ARIBA solutions.


• Proven ability to lead workstreams focused on developing and implementing target operating models.


• Excellent analytical skills to review current models and identify improvement opportunities.


• Strong project management skills to ensure timely transition and implementation of new models.


• Effective communication and collaboration skills to work with various stakeholders within the Local Authority

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.