Housing Officer
London
General Needs
12 Weeks
37 Hours Per Week

One of the largest housing associations in the UK is recruiting for an experienced Housing Officer to provide an excellent housing management service for their residents.

THE ROLE
As a Housing Officer, you will be the main point of contact for residents within your designated patch.
Each patch manages 150-200 residents and patches are available across London.
This role offers a variety of responsibilities ensuring no two days are the same:

You will ensure the smooth operation and satisfaction of residents while adapting to urgent on-site needs, building and maintaining relationships, and delivering high-quality services.

THE CANDIDATE
To be considered for this Housing Officer role, you will require previous experience in a Housing Officer role, as well as the following:

• Excellent communication skills


• Customer service experience


• Knowledge of housing law (desirable)


• Housing qualification (desirable)


• Experience in handling customer complaints (desirable)

• Ability to listen and understand residents' needs


• Problem-solving skills


• Ability to manage competing demands


• Responsibility and accountability for own work


• Respect for diversity

THE CONTRACT

• 37 Hours Per Week, 9-5 Monday to Friday


• 12 Weeks, temp to perm

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

ABOUT THE CLIENT
The client are one of the largest housing associations in London and the southeast, committed to providing safe, warm, and comfortable homes.

Their diverse team enjoys competitive salaries, excellent benefits, and a supportive work environment.

WHY WORK THERE

• Exposure to a wide array of skills in housing management


• High level of trust and autonomy


• Opportunities for professional development and career progression


• Benefits including health and wellbeing services, pension contributions, and more

THEIR VALUES

• Compassion: Listening with empathy


• Progressive: Open to change and curious


• Dependable: Complying with standards


• Inclusive: Understanding and open-minded


• Empowered: Taking responsibility and making decisions