Accommodation & Lettings Officer
Gosport, Portsmouth
Temporary, 3 Months (Potential for Extension)
37 hours per week

Portsmouth Borough Authority is seeking a dedicated Accommodation & Lettings Officer to join our team in Gosport.

This is a full-time role for 37 hours per week, Monday to Friday, with potential for flexible working hours.



The Role:
The Accommodation & Lettings Officer will support the Accommodation & Lettings Team within the housing needs & advice section.

Key responsibilities include:

• Allocating social housing in line with allocation policies


• Verifying housing applications and understanding future housing demands


• Managing administrative functions for the allocations scheme


• Updating and maintaining nomination agreements with housing partners


• Arranging emergency housing for homeless households


• Assisting in maximise rental income through housing benefit applications


• Managing waiting lists for temporary accommodation and move-on requirements


• Monitoring accommodation refusals and making recommendations


• Assisting the Accommodation & Lettings Officer (private sector) with administrative tasks


• Providing vital administrative support, including maintaining customer records, processing invoices, and updating systems and spreadsheets

The Candidate:
We are looking for someone with previous experience in a similar role.

The ideal candidate will:

• Have knowledge and relevant experience in allocating social housing via a housing scheme


• Be confident, with strong verbal and written communication skills and attention to detail


• Be able to negotiate, interpret policy, and communicate impacts effectively


• Have general office experience and understand working within a busy frontline service


• Be customer-focused, demonstrating high standards of customer service


• Possess good IT skills, including Microsoft Office applications


• Have strong numeracy and literacy skills


• Be proactive, motivated, and able to work accurately under pressure


• Have good interpersonal and teamwork skills, with experience in a frontline service


• Be a creative thinker, able to suggest innovative solutions


• Be committed to equal opportunities


• Be willing to question current procedures and suggest improvements

The Contract:

• 37 hours per week, Monday to Friday


• 3 months, with potential to become permanent

How to Apply:
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call 01772208966 to discuss the role in more detail.

If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!