This company is looking for a Community Care Officer to join their team.

The successful candidate will be responsible for dealing with telephone, written, emailed enquiries and responding appropriately to customer enquiries, complaints, requests for information and service requests.

They will assist customers in their understanding and completion of relevant documents, forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc).

• Processing referrals and applying agreed eligibility criteria


• Accurately recording detailed referrals, specifying clients needs


• Working within agreed procedures, particularly those in relation to alleged safeguarding adults


• Providing information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy


• Liaising with other departmental and non-departmental services and partner agencies as required


• Signposting members of the public to access other services where appropriate

• Experience of working in a similar role


• Excellent communication and interpersonal skills


• Ability to work effectively in a team


• Good IT skills, including knowledge of Microsoft Office


• Knowledge of safeguarding adults


• Ability to work under pressure and to deadlines

If you are interested in this Community Care Officer role, please submit your CV via email to Ashley.Brown@servicecare.org.uk or call the office to discuss on 01772 208 964.