Job Title - Business Support Officer

Location - Newham E16

Contract - Temp 4 weeks.

Hours - 36

Role summary - The Business Support Officer will be responsible for undertaking a full range of operational business and administrative tasks to support the work of a service/team or person in accordance with the service requirements.

This includes document management and maintenance, data management and maintenance, record management and maintenance, financial administration e.g.

receipting invoices, and minute taking for statutory panels.

Key Responsibilities:

• Provide a consistently high quality, cost-effective and timely business support service.


• Deliver a professional administration function to a high level of accuracy and to corporate standards.


• Ensure continuous cover and support is provided as per service requirements.


• Work towards promoting a self-serve approach at every opportunity.


• Provide a proactive, knowledgeable professional business support service to external and internal customers and stakeholders.


• Undertake a full range of operational business and administrative tasks in order to support the work of a service/team or person in accordance with the service requirements.


• Continuously improve customer service by listening and responding to the changing needs of internal and external customers


• Drive an innovative and demand-driven approach to service development and ensure that the service is responsive to client needs and achieves efficiency in operation.


• Maintain electronic and other systems and databases to maximise the effectiveness of the business support service.


• Ensure that telephone and reception cover is provided as per service requirement.


• Carry out general administrative duties including ordering stationery and other supplies, processing invoices, sorting, and distributing internal and external mail and photocopying.

Requirements:

• Previous experience of secretarial, clerical, and administrative work and as part of a team


• A proven record of communicating in person, by telephone and in writing in a calm, courteous and confident professional manner.


• Experience of working in a customer focussed role engaging with customers and promoting a positive image of the organisation.


• Willingness and ability to work occasional evenings and weekends to maintain service delivery.


• A demonstrable understanding of equal opportunities issues and commitment to achieving equality and opportunity in service delivery.


• This post may be subject to a DBS check.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk