Service Care Solutions Ltd

Neighbourhood Officer

Neighbourhood Officer
Birmingham, UK
Full Time - Hybrid

We have had an exciting opportunity become available, to join a team based in Birmingham as a Neighbourhood Officer.

This is a full time, temporary position with an initial contract period of 3 months.

The postholder will carry out estate walkabouts, communal inspections, identify and deal with untidy gardens, and support the team with general estate management duties.


  • Previous experience working as a Neighbourhood Officer or similar

  • Knowledge of housing legislation, policies, and procedure

  • Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures

  • Excellent communication skills, both verbal and written

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Experience providing an effective service to members of the public

Role Expectations

  • To deliver a customer focused housing management service to the community

  • To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour

  • Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible

  • Carry out property and estate inspections and resolve any issues identified

  • Ensure tenants properties and estates comply with legislation and agreed standards

  • Work alongside the community to develop community-based solutions

  • Serve relevant legal notices in accordance with policies and procedures

  • Organise and assist the community with regard to minor environmental clean-up campaigns

  • To ensure a customer focused approach is adopted in all aspects of the service

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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