Service Care Solutions Ltd


Job title: Administrator Port Health
Location of the job: Ashford TN25
Contract type: Temporary
Weekly hours: 20-28 Hours
Working hours and breaks: Office Based
Start date: ASAP

This role is looking for the candidate to be a quick learning bright and cheerful administrative support to the team.

This includes a mix of customer service, technical support, and administrative tasks.

Candidate must perform Customer service: Contacting customers, supporting them, and signposting them to the appropriate websites.

Technical support: Being a point of support for the technical teams.

Administrative tasks: Setting up accounts, creating jobs, and chasing documents.

Key Accountabilities:

? Customer Service:

  • Respond to phone and email inquiries about accounts and documentary checks.

  • Provide excellent customer service and resolve enquiries to completion.

  • Signpost customers to relevant websites and resources.

? Administrative Support:

  • Create and charge for simple jobs following set guidelines.

  • Manage enquiries using IT systems.

  • Monitor and register accounts using Excel to avoid duplication.

  • Undertake follow-up administrative tasks.

Company Team Support:

  • Provide general administrative support to the team.

  • Chase custom agents for required documents and upload them to the system.

? Other Duties:

  • Participate in emergency planning activities and training.

  • Assist with business continuity efforts in case of disruptions.

  • Ensure data quality and adhere to data protection guidelines and regulations.

  • Follow health and safety protocols

  • Complete safeguarding training.

Essential Criteria:

  • 5 GCSEs (or equivalent) at C or higher, including Maths & English

  • Fast & Accurate Typing (for efficient file note creation)

  • Proficiency in MS Office Suite

  • Minimum 1 Year of Customer Service Experience

  • Teamwork Skills (proven ability to work collaboratively)

  • Excellent Communication Skills (written & verbal)

  • Problem-Solving Skills (ability to make decisions under pressure)

  • Customer Focus (adaptable approach to diverse needs)

  • Efficiency & Accuracy (handling complex enquiries within deadlines)

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to

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