Service Care Solutions Ltd

Repairs Planner

Job Title - Repairs Planner


Location - South shields NE32


Contract - Temp - March 2025


Hours - 37


Role summary - As a Mobile Working Planner, you will play a crucial role in the efficient operation of our Healthy Homes team.

You will be responsible for scheduling work and arranging appointments with customers, ensuring timely attendance to repairs, and coordinating with our trade team and team leader to maintain seamless service delivery.


Key Responsibilities:


Scheduling and Coordination:



  • Plan and schedule repair and maintenance work for the Healthy Homes team.

  • Arrange appointments with customers, ensuring optimal timing and efficiency.

  • Monitor and adjust schedules to accommodate urgent repairs and changing priorities.


Customer Communication:



  • Liaise with customers to confirm appointments and address any scheduling concerns.

  • Provide clear and timely communication to customers regarding service visits and any changes.


Team Collaboration:



  • Work closely with the trade team and team leader to ensure smooth workflow and service delivery.

  • Communicate effectively with team members to relay important information and updates.


System Management:



  • Utilize DRS (Dynamic Resource Scheduling), CRM (Customer Relationship Management), or Task management systems to manage scheduling and appointments.

  • Maintain accurate records of work orders, appointments, and customer interactions.


Requirements:



  • CSCS Card

  • Previous experience in a planning, scheduling, or coordination role.

  • Proficiency in using DRS, CRM, or Task management systems.

  • Strong organizational and multitasking skills.

  • Excellent communication skills, both written and verbal.

  • Ability to work effectively in a busy, fast-paced environment.

  • Attention to detail and a proactive approach to problem-solving.


If you are interested in this position and meet the above criteria, please send your CV now for consideration.


If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk





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