Start Date: ASAP

Contract: Initially 3 months

Hourly Rate: £35ltd per hour

This company is seeking a highly motivated and experienced Complaints Manager to join their team.

As a Complaints Manager, you will be responsible for managing a team and dealing with senior managers on a regular basis.

You will need to have experience dealing with and managing Children Act Complaints, FOIs and SARs.

• Manage a team of complaints officers and ensure that complaints are handled in a timely and efficient manner


• Provide guidance and support to the team in handling complex complaints


• Ensure that all complaints are investigated thoroughly and that appropriate action is taken to resolve them


• Develop and maintain strong working relationships with senior managers and other stakeholders


• Provide regular reports on complaints performance to senior management

• Experience managing complaints in a fast-paced environment


• Experience managing a team of complaints officers


• Experience dealing with and managing Children Act Complaints, FOIs and SARs


• Excellent communication and interpersonal skills


• Strong analytical and problem-solving skills


• Ability to work under pressure and meet tight deadlines

If you are interested in this role and meet the requirements, please send your CV and cover letter to erin.webbe@servicecare.org.uk.