Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Housing Options Officer

Housing Options Officer
Rochford, Essex
Full Time

An exciting opportunity has arisen to join a team as a Housing Options Officer based in Rochford, on a full time, temporary ongoing basis.

The Housing Options officer will deliver a customer orientated service to prevent homelessness which provides a suitable solution regarding homelessness and all housing issues, and will undertake a proportion of complex cases as directed.

Please note a full UK Driving License and access to a vehicle are required for this role.


  • Previous experience as a Housing Options Officer or similar

  • Knowledge of housing and homelessness legislation, policies, and procedures

  • Good knowledge of housing allocation and registration processes

  • Good knowledge of landlord and tenant law

  • Excellent communication skills, both verbal and written

  • Strong organizational abilities, capable of prioritizing tasks, managing workload efficiently, and meeting deadlines

  • Experience delivering effective services to the public

  • Full Enhanced DBS Check

  • Full UK Driving Licence and access to a vehicle

Role Expectations

  • Provide advice to those seeking accommodation on private sector housing options, including information on tenancy issues and welfare benefits

  • Ensure households are appropriately assessed for temporary and permanent accommodation to ensure appropriate accommodation is sourced

  • Work with the Private Lettings Officer in assisting with private landlords and agents, offering advice on tenancy agreements, tenant/ landlord disputes, notice to quits, possessions, housing benefit, rent deposits, with the purpose of seeking to sustain the accommodation wherever possible

  • Work with Revenue and Benefits as required to minimise benefit payment delays

  • Carry out routine, both planned and unplanned, checks on all temporary accommodation; including homes visits for the purposes of checking occupancy and use is in accordance with any licence or assured tenancy agreement

  • Be on standby for the “out of office hours” call-out service if required

  • Able to carry out interviews at the office and to carry out home visits

  • Able to work in multiple locations and work flexibly across the district

  • Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to