Service Care Solutions Ltd

Tenancy Management & Resettlement Officer

Tenancy Management and Resettlement Officer, Lewisham
35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week
Temp - 10 month contract

We are seeking a dedicated Tenancy Management and Resettlement Officer.

This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties.

The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives.

Key Responsibilities:

  • Work within the private sector to increase the supply of good quality accommodation for households in housing need.

  • Conduct property inspections to assess suitability for households in need.

  • Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.

  • Provide expert advice and guidance to prospective customers during viewings.

  • Ensure all procured accommodation meets required standards and regulations.

  • Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.

  • Facilitate tenancy sign-ups and provide settlement support to customers.

  • Maintain up-to-date knowledge of local and national housing policies and legislation.

  • Maintain accurate records of properties, landlords, and relevant information.


  • Excellent understanding of the private rented sector and housing contracts.

  • Knowledge of welfare reform and its implications on the private rented sector.

  • Understanding of housing and homelessness issues.

  • Familiarity with private sector housing law and health and safety regulations.

  • Knowledge of services provided by the Council for households in housing needs

  • Experience working with landlords, letting agents, and accommodation suppliers.

  • Previous work with homeless or housing-in-need populations.

  • Demonstrated ability to provide excellent customer care.

  • Prior experience in achieving performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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