Service Care Solutions Ltd


Permanent £45k


  • Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions.

  • Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate.

  • Provide full technical support to legal department in respect of disrepair or legal claims received.

  • Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants.

  • Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to client's Financial regulations.

  • Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works.

  • Technical assistance with customer permissions and retrospective permissions requests.

  • Where required support the property care team with surveying requirements to support the delivery of the internal and external planned maintenance programme.

  • Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes.

  • Demonstrate excellent standards of customer care, when dealing with all customer queries, requests or complaints and to use an empathic, pragmatic and efficient approach to reach a solution in line with client policies, procedures and values.

  • Follow our ‘one team' approach, working across all directorates and areas to ensure the sharing of knowledge and expertise in support of developing improvements and changes.

  • Ensure a high level of written and oral communication is maintained and produced to ensure data quality and information systems are kept to the highest standards.

  • Undertake other reasonable duties commensurate with the position


  • Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders, whilst building trusted relationships

  • A motivated and enthusiastic individual, who can work under pressure and prioritise workloads to deliver an outstanding service to the partnered departments

  • Possess a commercially astute approach with a focus on obtaining value for money.

  • Experience in building maintenance or building surveying

  • Relevant degree or HND/HNC level in Building Surveying or equivalent construction related qualification.

  • Member of the Royal Institute of Chartered Surveyors (advantageous)

  • Good understanding of the usual Microsoft Office software as well as an appreciation of the opportunities presented by software designed specifically for maintenance management.

  • Full driving licence and access to own transport, or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport

If interested in the role, please contact me at

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