Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Homelessness Officer

Homelessness Officer
Macclesfield, Cheshire
Full Time

We are seeking a dedicated and skilled Homeless Officer to join a team based in Macclesfield on a full-time temporary ongoing basis.

The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community.

This role requires in-depth knowledge of housing legislation and welfare benefits.

This is a specialist role that works closely with homelessness, in compliance with the Council's obligations under the Housing Act 1996.


  • Previous experience working in a similar role, within housing options, homelessness prevention, or social housing

  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act

  • Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness

  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Housing related qualification desirable

  • Experience providing an effective service to members of the public

Role Expectations

  • Assess, investigate and make homelessness decisions on cases against current

  • legislation and case law so that they stand up to legal scrutiny

  • Keep comprehensive case notes and evidence to support the decision-making

  • process and ensure these are updated on each contact

  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.

  • Liaise with key internal and external partners

  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

  • Give continual advice to those in temporary accommodation, to ensure effective move on

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to