Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Sustainment Officer

Sustainment Officer
Leatherhead, Surrey
Full Time

We are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis.

The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company's aims and values, as well as complying with relevant legislature.

The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies.

  • Previous experience in a similar role within Social Housing / property/ tenancy sustainment

  • Experience of managing cases and working with vulnerable individuals/families

  • Experience liaising with and sign-posting to support agencies and statutory bodies

  • In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness

  • Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement

  • with serious case reviews

  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner

  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Good working knowledge of statistical analysis, and understanding of financial issues

  • Knowledge of the Welfare Benefit system

Role Expectations

  • Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies

  • Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment

  • An understanding of how to deliver excellent services to a diverse range of customers

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

  • Prepare statements for Court and attend Court where necessary

  • Develop working relationships with colleagues, as well as key partners

  • Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to