Job Title: Administrator and Scheduling Coordinator
Salary: £17.72 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Eastleigh, SO50
Start Date: ASAP

We are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client's HomeCare Directorate team.

This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs.

As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service.

Key Duties and Responsibilities:

• Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators.


• Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service.


• Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications.


• Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored.


• Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements.


• Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution.


• Engage in any other administrative duties as requested by line management.

Requirements:

• Proven experience in prioritizing workloads in a busy environment.


• Exceptional communication, administration, and customer service skills.


• Proficiency in Microsoft programs and database management.


• Organized, efficient, and a committed team player.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk