Service Care Solutions Ltd
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Quality Assurance Manager

Quality Assurance Manager

Start date - ASAP

Contract length - Initially 3 months

Hours per week - 37 hours per week

Rate of pay - £500ltd per day

About the Role

The Quality Assurance Manager will play a critical role in ensuring that Slough Borough Council delivers effective quality assurance and evaluation of care and support services.

They will manage a small team of Principal QA officers and four staff within the Market Management Team.


  • Operational management function for the Quality Assurance Team

  • Work alongside the Contracts Manager as part of the wider Market Management team

  • Ensure quality assurance is undertaken by the team to reflect priorities on a risk stratified basis and meetings with service providers are in accordance with the agreed QAF

  • Through quality assurance processes ensure the team identify and document any areas of concern and address these to improve quality of service provision

  • To sign off visit reports, action plans, and escalate where necessary

  • Ensuring providers deliver safe and consistent services that focus on resident satisfaction including dignity and respect, ensuring outcomes are achieved

  • Identifying and addressing potential points of failure and working with providers to improve

  • Using robust data management in analysing, tracking and reporting on the performance of services, using local and national data, and national guidelines where appropriate

  • Identifying models of good practice and to support dissemination of these across agencies, attending relevant Provider Forums, contributing to the development of best practice standards


  • Proven experience within Quality Assurance

  • Excellent knowledge of quality assurance methodologies and tools

  • Experience in data analysis and reporting

  • Experience in adult social care is desirable

If you are an experienced Quality Assurance Manager looking for a new challenge, this is an excellent opportunity to join a leading provider of quality care and support services.

Apply now to be considered for this exciting role.