Service Care Solutions Ltd

Allocations Officer

Allocations Officer
Full Time

We are seeking a dedicated and skilled candidate to join a team based in Manchester as an Allocations Officer on a full-time temporary ongoing basis.

The post holder will provide advice and assistance to members of the community, helping booking in applicants to accommodation, completing Housing Benefit claims forms and more.


  • Previous experience working in a similar role, within housing allocations or social housing

  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act

  • Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness

  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Experience providing an effective service to members of the public

  • Enhanced DBS required

Role Expectations

  • Arranging property viewings and providing information to prospective tenants

  • Managing tenancy applications and ensuring all documentation is accurately processed

  • Supporting with administrative tasks related to property management and allocation

  • Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery

  • Flexibility to work from home or multiple Council offices or partner offices, and ability to work collaboratively as part of a team

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

  • Give continual advice to those in temporary accommodation, to ensure effective move on

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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