Service Care Solutions Ltd

Administrator (Property Services)

Job title - Property Services Support Officer
Location - Nuneaton, CV10
Contract - 5 Months
Hours - Monday to Friday, 37 Hours per week
Start Date - ASAP

Role overview:

The Property Services Support Officer role aims to deliver an excellent day to day core housing repairs service, including technical support and dealing with repair queries, requests, complaints, work scheduling and making appointments.

You will be working with the Senior Property Services Officer and wider Housing teams within the council to ensure excellent service is provided to customers, both internal and external.

Responsibilities:



  • Assist with day to day delivery of core housing repairs service.

    This includes providing administrative duties to operationally run the voids, planned maintenance and reactive repairs sections.




  • Handling customer repair queries, requests, complaints/comments, scheduling work and making appointments.

    Being proactive in identifying opportunities for improvement and maintaining existing improvements.




  • Effectively communicating with the customers, other team members and stakeholders in a professional manner.

    Ensuring cooperation with other Property Services teams to ensure areas of high demand an excellent quality of service is being delivered.




  • Assisting with ensuring work is being carried out in accordance with Health and Safety Legislation, particularly working with asbestos and in adherence to Asbestos management procedures.




Candidate Requirements:



  • Prior experience dealing directly with customers via telephone.

  • Ability to prioritise deadlines and workload.

  • Experience in property services.



If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to bradley.davies@servicecare.org.uk




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