Service Care Solutions Ltd

Rough Sleepers Co-ordinator

Rough Sleeper Coordinator
Walthamstow
3 months
37 hours
A Local Authority in Walthamstow are recruiting for a specialist Rough Sleeper Coordinator to be at the forefront of their homeless prevention service, working with extensive and complex interventions and working in partnership with agencies to prevent and reduce rough sleeping across the Borough.

The Role
The focus of the Rough Sleepers Coordinator role is to provide housing advice and homelessness services to vulnerable single adults who may approach the council for housing assistance.

This role specifically targets individuals at risk of or experiencing rough sleeping, aiming to prevent and reduce rough sleeping and street-based activity within Waltham Forest.
Key responsibilities and focus areas include:



  • Homelessness Prevention: Providing effective, customer-focused, and efficient services to rough sleepers, supporting those at risk of rough sleeping, and finding housing solutions for individuals experiencing homelessness.

  • Coordination and Partnership: Working closely with statutory and non-statutory agencies and partners to provide a coordinated response to rough sleeping, including holding regular meetings with key agencies, coordinating street outreach efforts, and being the Single Point of Contact (SPOC) for rough sleeping enquiries.

  • Individual Support and Action Plans: Working directly with rough sleepers to develop and implement bespoke action plans to resolve their situations, prioritizing early intervention and providing comprehensive information on housing options and support services.

  • Information Management: Maintaining accurate records, providing statistical information on performance outcomes, and ensuring compliance with information governance standards.

  • Knowledge and Expertise: Demonstrating comprehensive knowledge of housing advice and homelessness legislation, welfare benefits, adult and children social care, and inner-city housing issues.

  • Project Leadership and Development: Leading initiatives such as the Rough Sleeping Initiative, developing funding bids, coordinating multi-agency efforts, and contributing to the ongoing development of services and housing pathways for rough sleepers.

  • Risk Management and Health & Safety: Identifying and minimizing risks associated with service delivery, ensuring compliance with health and safety protocols, and taking reasonable care for the health and safety of rough sleepers and service delivery staff.

  • Communication and Stakeholder Engagement: Developing good working relationships with internal and external stakeholders, representing the specialist area internally and externally, and promoting good practice relevant to the role.

  • Service Planning and Quality Assurance: Contributing to service/business plans, budget planning, and ensuring quality standards are met through quality checking documents, decisions, and presentations.

  • Supervision and Leadership: Providing line management for a team of staff, setting professional standards, and supporting the development of others through coaching, mentoring, and sharing knowledge and skills.

  • Continuous Professional Development: Maintaining continuous professional development and staying informed about relevant developments in the field.


Overall, the role is dedicated to addressing the complex needs of rough sleepers, coordinating efforts with various agencies and partners, and developing innovative solutions to prevent and reduce homelessness within the community.

The Candidate
To be considered for this role, you will require extensive experience of managing a homelessness or rough sleeper service and excellent knowledge of the Housing Act, 1996, Homelessness Reduction Act 2017 and additional legislation, as well as the below:
Detailed knowledge of welfare benefits



  • Must have a thorough understanding of inner-city housing issues and how these contribute to rough sleeping

  • Providing housing related advice and support to rough sleepers

  • Managing a team

  • Working in a demanding front line inner-city customer service environment

  • Dealing effectively with confrontational and challenging situations

  • Working with homeless clients and those in housing need

  • Carrying out face-to-face interviews, investigations and negotiating with homeless clients

  • Effective record keeping, including electronically

  • Successfully working to performance targets and tight deadlines

  • Effective partnership working

  • Managing or leading a work-based project

  • Applying for and attracting different funding streams to improve service delivery



The Contract
This is a full time Rough Sleeper Coordinator vacancy, working 37 hours per week for an initial 3 months.

The contract is expected to go permanent beyond this.

Referral Bonus
If this Rough Sleeper Coordinator role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Rough Sleeper Coordinator role, please send your CV lee .

mc millan @ service care .

org .

uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Rough Sleeper Coordinator role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region




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