Service Care Solutions Ltd

Housing Options Advisor

Housing Options Advisor
Merton, South London
Temporary
Full Time Hybrid

We are seeking a dedicated and skilled Housing Options Advisor to join a team based in Merton, London on a full-time temporary ongoing basis.

The Housing Options Advisor will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community.

This role requires in-depth knowledge of housing legislation and welfare benefits.

This is a specialist role that works closely with homelessness.

This role offers a Hybrid approach.

Please note a full Driving license and access to a vehicle are required.
Requirements



  • Previous experience working in a similar role, within housing options, homelessness prevention, or social housing

  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act

  • Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness

  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Housing related qualification desirable

  • Experience providing an effective service to members of the public

  • Experience working alongside vulnerable customers

  • Enhanced DBS required

  • Full Driving license and access to own vehicle required


Role Expectations



  • Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness

  • Develop, update review, and implement Personalised Housing Plans for customers

  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.

  • Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery

  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

  • Flexibility to work from home or multiple Council offices or partner offices, and ability to work collaboratively as part of a team

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

  • Give continual advice to those in temporary accommodation, to ensure effective move on


If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk




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