Service Care Solutions Ltd

Housing Support Worker

Job Title: Housing Support Worker
Location: Northeast - Sunderland Area
Nearest Train Station: N/A - Car driver required
DBS Level: Enhanced Adult
Who are the service users? Vulnerable Adults - all different types of needs.
Working Hours: 35 hours per week (rota system between 8 am - 10 pm weekdays)
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance: Yes


  • Full UK Driving Licence required.

  • Valid Business Insurance required - necessary for claiming expenses from Nacro.

  • Enhanced DBS required.

  • Post holder will be subject to an HMPPS check.

    Applicants dismissed by HMPPS will NOT be eligible to work on the CAS2 contract.

  • Required to work a rota system between 8 am - 10 pm weekdays (35 hours per week).

The Housing Support Worker role is a unique opportunity to make a difference in the community.

Responsibilities include:

  • Managing a caseload of 10-12 Residents.

  • Co-developing and delivering person-centred support and safety plans.

  • Capturing and evidencing service user progress, recording regular contacts on their case file.

  • Undertaking safeguarding activities, monitoring and reporting concerns, and liaising with external agencies.

  • Implementing professional risk management plans, regularly updating in line with risk escalation.

  • Maximizing rent collection and ensuring successful housing and welfare benefit claims.

  • Reporting routine property maintenance promptly and minimizing void time.


  • Ability to work independently and within a team.

  • Strong organizational and time management skills.

  • Excellent communication and interpersonal skills.

  • Understanding of risk management and safeguarding procedures.

  • Commitment to maintaining confidentiality and professionalism.

WORKING FROM HOME: Yes (between property visits and office visits)
NUMBER OF PROPERTIES: 10-12 Residents across 3 properties

If you are passionate about making a positive impact in the lives of vulnerable adults with different areas of needs, possess the required qualifications, and thrive in a flexible working environment, we invite you to apply for this rewarding position.

Join us in creating a supportive and empowering community for our service users.

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