Service Care Solutions Ltd
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MASH Officer

MASH Officer

Service care Solution are currently recruiting for a MASH Officer in Northampton, with Northamptonshire Children's Trust.

The MASH Officer will receive and handle all initial Children's Safeguarding and Children's Social Care contacts and queries entering the Multi-Agency Safeguarding Hub (MASH) via telephone and written communication.

Main Responsibilities

As a MASH Officer, some of your responsibilities will be:

  • To deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g.

    schools, health, and police).

  • Obtaining comprehensive detail from referrers to gather the most relevant information about concerns for a child/children at the first point of contact.

  • To provide advice, guidance and prompt, high quality responses to all child enquiries, and signpost callers to the most appropriate services when support is required, in a consistent and highly professional manner to ensure individuals and agencies that contact the MASH are satisfied with the service provided.

  • To ensure appropriate contacts are swiftly and accurately progressed to relevant Decision makers for triage and named partner representatives for requests for information within the set MASH rag rating timescales


  • GCSE level or equivalent qualification

  • Understanding of the relevant legislation and guidance relating to Safeguarding children.

  • Full Enhanced DBS

Working with Service Care Solutions comes with many benefits, including -

  • A specialist consultant within an experience and dedicated recruitment team

  • Excellent rates of pay

  • Payroll service twice a week

  • Hybrid Working

Loyalty bonus & refer a friend Scheme

If you are interested in the MASH Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!