Triage Officer
Islington, London
Temp (3 month contract)
Full-time (35 hours per week), 9:00-17:00

We are seeking a highly organised and detail-oriented individual to join a team as a Triage Officer (SO1).

In this role, you will be responsible for coordinating and managing the triage process, ensuring that incoming requests are properly assessed and prioritised.

This is a critical position that requires exceptional problem-solving skills and the ability to work under pressure.

Key responsibilities

• To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organisations.


• To interview, make an initial assessment and log customer's enquiries, scanning and indexing related documents and completing detailed notes and reports on case files.


• To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.


• To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
  

Essential Requirements

• Working knowledge of the relevant legislation relating to homelessness and housing needs with particular reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
  
  


• Experience of providing excellent customer care.
  
  


• Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
  
  


• Experience in working in a multi-racial, inner city environment.
  
  


• Ability to respond sensitively to people experiencing a wide range of housing problems.
  
  


• Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
  
  


• Proven Basic IT skills and ability to learn new systems.
  
  


• Ability and willingness to follow instruction and learn new tasks.


• A positive attitude towards teamwork and able to work as part of a team .


• Ability to display sensitivity and maintain confidentiality.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk