Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Income Collection Officer

Income Collection Officer
Islington, London
Full Time - Hybrid

We are currently searching for a prospective Income Collection Officer to join a team based in Islington, on a full time basis on temporary ongoing basis.

The Income Collection Officer will be covering patches across Southwark, Lambeth and Lewisham.

The purpose of this role is to provide high quality and prompt communal energy and housing management service to our customers.

The Income Collection Officer will ensure the efficient and effective collection of service charges for shared ownership properties and shared ownership rents, and will be responsible for the collection of both current and former housing related debt.

The post holder will also deal with enquiries and focus on providing excellent customer service.


  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment

  • Knowledge of housing management techniques

  • Knowledge of IT processes, including Word and Excel

  • Experience in a customer facing role, and ability to provide outstanding customer service

  • Experience presenting cases in Court is desirable

  • Experience working in arrears reduction and monitoring

  • Full UK Driving License and access to vehicle

  • Approachable and friendly nature

Role Expectations

  • Responsible for the collection of housing related debt (current and former)

  • Ensure any outstanding debt, fees and/or charges are recovered when properties assign and before receipting notices, executing deeds or providing information

  • Deliver a customer care focused approach

  • Work with residents to prevent debt from occurring, advise on payment options, and negotiate realistic repayment agreements where necessary

  • Take firm but fair action on any resident who falls into arrears, including any legal procedures and forfeiture of the property where necessary.

  • Manage and monitor residents accounts, to take action where necessary and retain a central record of all communications with the residents.

  • Work alongside key partners, internal and external

  • Manage a complex caseload and initiate legal action for debt recovery

  • Attend Court where necessary and represent the company

  • Attend servicing meetings and promote resident involvement

  • Work as part of a team to achieve targets and maximise the company's income

  • Flexible working hours, including evenings and one weekend per month

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to