Service Care Solutions are looking for a ICT Trainer to work within the Cumbria Police on a 6-month contract.

Location: Penrith

Job Role/Responsibilities:
To plan, design, coordinate and deliver training for all police officers and staff in relevant ICT facilities within the Constabulary, liaising with the Force Training department, ICT Business Development, the ICT Portfolio Manager and Project Managers to support delivery of scheduled events, prioritised programmes, and system upgrades.

• Assist in preparing and delivering 'In House' ICT training courses, ensuring adequate support documentation according to force standards.


• Conduct training needs analysis, recommend cost-effective training methods/materials, and ensure effective transfer of training to the workplace.


• Develop and publish an ICT Training schedule, including remedial courses for those needing additional support.


• Act as an expert and mentor for ICT training issues.


• Compile additional training manuals beyond supplier-provided ones, ensuring timely updates.


• Develop and deliver e-learning material for ICT 1st Line Support and Business Development.


• Provide follow-up assistance to trained users and ensure effective system operation.


• Assist in acceptance testing of new systems to meet force requirements.


• Ensure maintenance and understanding of security controls by all users, adhering to relevant policies and regulations.


• Assist in developing training materials for new system implementations.


• Develop ICT training material adhering to Force Quality Assurance processes.


• Assess and sign off on training for new ICT system implementations.


• Develop ICT Training KPIs for continuous service improvement.

Knowledge/Experience required:

• 6 months experience in ICT training.


• Proven experience in the design, development, and delivery of training initiatives.


• ICT Technical awareness


• Good interpersonal skills with excellent verbal/written communication skills.


• Proven experience in conducting training needs analysis and establishing the most effective method of training preparation and delivery of course materials.


• Driving License

Education:

• Formal course in training instruction (e.g.
  
  Adult and Further Education Teaching Certificate, Certificate in Education, NVQ level 3/4 in training.) or equivalent demonstrable experience.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.