Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Contact Officer

Service Care Solutions are currently recruiting for a Contact Officer to join a committed and supportive team for Stoke on Trent Council.

This will initially be a 3 month contract with the potential of this being extended.

This is a fantastic opportunity to help change the lives of children and young people.

Location: Stoke

Hours: Full time, 37 hours a week

Pay: £12.87 per hour


  • Observe and supervise the interactions between families and children attending contact.

  • Provide support, advice, guidance and safeguard the welfare of children and young people and provide regular feedback to families and carers.

  • Develop positive and professional relationships with children and their families/carers and professionals.

  • If required, to attend court to provide verbal evidence.

  • Attend meetings in relation to the service, children and families as appropriate.


  • A minimum NVQ 3 in working with children and families or equivalent experience of working with children and families.

  • Have unrestricted use of a car and a driving licence

  • Experience of direct work with children, their families, and carers in a statutory or voluntary agency which provides services to vulnerable children and their families.

  • Be flexible to work between the hours of 8.00am and 8.00pm including evenings and occasional weekends as needed on a rota basis.

  • Knowledge and understanding of child development.

Working with Kat at Service Care Solutions comes with many benefits, including:

  • A dedicated consultant to support you throughout your progress

  • Excellent rates of pay

  • Payroll service twice a week

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!