Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Decant Officer

Decant Officer
Ealing, London
Full time - Hybrid

We are seeking a highly organised and knowledgeable Decant Officer to join a team based in Ealing, on a full time temporary ongoing basis.

The Decant Officer will deliver high quality, cost effective, end to end decant management services to the residents needing to be moved from their permanent home on a temporary basis.

This role involves arranging removals, processing payments to the residents, updating the residents and meet them on site.

Please note a Basic DBS certificate is required for this role, as well as a full UK Driving License and access to a vehicle.

  • Previous experience in a similar role within Social Housing

  • Good knowledge of housing legislation

  • Excellent verbal and written communication skills

  • Ability to deliver sensitive and compassionate customer service

  • Full UK Driving License and access to a vehicle

  • Basic DBS required

Role Expectations

  • To manage the end-to-end resident decant journey communicating regularly and effectively with all stakeholders

  • To liaise with internal and external partners to ensure that each decant is processed in the most timely and cost-effective way

  • To influence the internal decision-making process around the decant of residents

  • To co-ordinate internal stakeholders' meetings to enable effective management of decanted properties

  • To manage the decant process in accordance with tenancies, policies, procedures, and targets

  • Report on decant performance against a set of agreed KPIs

  • Liaise with relevant teams when legal action is required

  • Be the point of contact to resolve and investigate decant complaints by residents

  • Ensure that IT systems are regularly updated, and effective manual record systems are maintained, enabling accurate reporting and customer management

  • Work with diverse tenants who require extra support and refer them to appropriate internal and external support services

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to