Service Care Solutions Ltd

People Operations Manager

Job Title: People Operations Manager
Location: Central Birmingham (at least 2 days/week, days to be confirmed)
Contract Type: Temporary - 6 months

This is a hands-on leadership role with a focus on driving positive improvement in work practices, systems, and team dynamics.

The successful candidate will play a crucial role in incrementally improving service levels, fostering teamwork, and enhancing overall performance within the team.

Key Priorities:

  • Incrementally improve service levels (response times, accuracy, efficiency, ease of contact) and foster a sense of achievement and teamwork within the team.

  • Explore a more structured, continuous-improvement focused approach, adopting a 'service desk' mindset and/or tools.

  • Establish sustainable routines for daily/weekly/monthly administrative tasks, supported by clear documentation and tracking/monitoring tools.

  • Ensure all team members are trained and proficient in supporting routine tasks, service fulfilment requirements, and overall task performance.

  • Document all external supplier relationships and implement a process for monitoring service performance, contract renewals, budgeting, and invoicing.

  • Develop a roadmap for improving and updating all Policies and Procedures, aligning with legal requirements and values.

  • Work closely with SLT and Corporate Services partners to develop a plan for incremental improvement of the existing HRIS and review the need for re-tendering in the future.

Candidate Profile:

  • Experienced HR/People Admin/Services/Ops Manager.

  • Exceptional personal organisational skills.

  • Capacity to drive positive improvement and change.

  • Proven ability to plan and manage high-volume activities.

  • Motivated to make a quick impact and leave a sustainable team in place.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to

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