Service Care Solutions Ltd

Careline Officer

Careline Officer needed with London Borough of Hammersmith and Fulham

Start Date- ASAP

Location - Hammersmith

Duration - initially 3 months

Hours per week - 36 hours per week

Salary - £23.24ltd per hour


  • Careline officers are responsible for responding to all telephone and alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.

  • Duty Careline officers are required to visit residents where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc, as appropriate.

  • Call responders are required to maintain an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

  • Call handlers must respond accordingly with all emergency calls from all associated agencies to ascertain a Residents whereabouts by calling all necessary contacts and emergency services as required.

What is required?

  • Previous customer service or call handling experience.

  • Full UK driving licence.

If you are interested please call Erin Webbe on 01772 208964 or email me your CV -

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

  • A specialist, dedicated Social Work consultant offering single point of contact

  • Exceptional referral bonuses - £250 per referral placed in to work!

  • An extensive & exclusive range of Social Work vacancies across the UK

  • Nationwide provider Social Work staff to over 200 local authorities.

  • Payroll service twice a week.

  • Ltd and PAYE payment options available.

  • Annual training budget of up to £250 and continued online CPD training.

  • Excellent Annual Loyalty schemes / bonuses.

  • DBS disclosures provided via fast track online services free of charge.

  • Start: ASAP
  • Duration: 3 months
  • Rate: Up to £23.24 per hour
  • Location: Hammersmith and Fulham, England
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: Erin Webbe
  • Tel: 01772 208964
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2024-01-11 11:10:49 -

  • View all Jobs from Service Care Solutions Ltd

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