Service Care Solutions Ltd
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Tenancy Management Adviser

Job Title: Tenancy Management Adviser
Location: Islington
Working Hours: Monday - Friday, 9:00 am to 5:00 pm
Contract: 6-Month Contract

About Us:
We are seeking a skilled and dedicated Tenancy Management Adviser to join our team and provide holistic and person-centered tenancy management services across Islington.

The successful candidate will play a crucial role in delivering targeted tenant services that empower individuals to maintain their tenancies and thrive.

Key Responsibilities:
As a Tenancy Management Adviser, you will be responsible for:

  • Providing borough-wide duty and emergency tenancy management and casework services, handling more complex 'on-the-day' tenancy issues when necessary.

  • Implementing a locality-based casework and appointment system to manage non-emergency service requests, addressing lower-level antisocial behavior, overseeing legal work, and handling other service requests related to the Conditions of Tenancy.

  • Conducting proactive interventions to identify and address resident needs at an earlier stage, including targeted visits to those at risk of poor outcomes.

  • Overseeing and managing tenant-related work associated with voids and new lettings.

  • Ensuring appropriate escalation/de-escalation of cases and seamless handovers within the wider Tenancy Services structure.

  • Demonstrating an understanding of the challenges faced by individuals who have experienced disadvantages, such as poor health, unemployment, and trauma, and utilizing this understanding to address social exclusion.

  • Providing excellent customer service with a strong commitment to empowering people to solve problems, thrive, and live well.

  • Demonstrating a comprehensive understanding of housing policy, legislation, housing supply and demand issues, and welfare reform.

Qualifications and Experience:
To be successful in this role, you will need:

  • Experience as a skilled practitioner in tenancy management services.

  • Knowledge of relevant policies, legislation, housing supply and demand issues, and welfare reform.

  • Strong customer service skills with a commitment to empowering individuals.

  • Ability to understand and address the challenges faced by individuals who have experienced disadvantages.

  • Excellent organizational and communication skills.

  • Experience in managing emergency tenancy issues and complex casework.

How to Apply:
If you are passionate about providing person-centered tenancy management services and meet the requirements outlined above, please submit your CV and a cover letter to