Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Lettings Agency Officer

Lettings Agency Officer
Newham, London
Full Time

We are seeking a highly responsive and professional Lettings Agency Officer to join our team based in Newham.

This is a full time, temporary role with an initial contract period of 3 months.

The Lettings Agency Officer will act as the first point of contact, and will provide excellent customer service to both clients and customers.

The ideal candidate will be passionate about advancing the service standards of the company.


  • Previous experience working in a similar role, preferably as a Lettings Agent, Property Manager or Property Inspector

  • Knowledge of housing legislation, policies and procedures, including best practice regarding tenancy renewals and vacancies

  • Experience providing an effective service to members of the public, and working with customers to resolve issues including maintenance issues and offering advice for customers with rent arrears

  • Excellent communication skills, both verbal and written

  • Excellent administrative abilities

  • Excellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Previous experience in a fast paced environment, and ability to plan and organise workloads to meet deadliness

Role Expectations

  • Be the first point of call for both clients and customers, and deliver excellent customer service to all

  • Conducting property viewings and showcasing available rentals to prospective tenants

  • Assisting clients through the application and tenancy process with professionalism and care

  • Managing inquiries, responding to client needs, and providing exceptional customer service

  • Ensure all communication, queries and maintenance issues that are reported by tenants and clients are responded to in a timely, professional and courteous manner

  • Ensure all maintenance requests are documented and carried out in a timely manner by approved service providers

  • Responsibility for tenancy management issues including breaches of tenancy

  • Conduct routine property inspections, and provide cover for Block Management duties, reporting any issues identified and following up on necessary repairs

  • Work alongside internal and external key partners

  • Maintain Records: Accurately record all interactions, inspections, and maintenance requests in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to