Service Care Solutions Ltd
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Night Support Worker (Homelessness)

Night Support Worker
Complex Needs Homeless Service
East London, E2
35 Hours P/W
3 month contract
One of London's most prominent housing associations is recruiting for a Night Support Worker for their Complex Needs Homelessness Service in East London on a permanent basis.

The Service
This Night Support Worker role is based within a 35-bed complex needs homelessness service for people aged 18 or over who are homeless and have high support needs around substance and alcohol use.

Priority given to those with a local connection to LB Tower Hamlets.

Registered service with CQC.

Support Workers provide support on a 24/7 basis with key work sessions fortnightly.

The Role
The focus of this Night Support Worker role is to engage and stabilise chaotic homeless individuals with substance misuse issues and link them to appropriate services in order to manage and reduce their substance intake and improve health and wellbeing .The ultimate aim is to prepare individuals for move on to lower support accommodation or more independent living.
This will include the following tasks and responsibilities:

  • Safety and Well-being Responsibility: Collaborate with staff to create a safe and welcoming hostel environment; take responsibility for residents' well-being and premises' safety during nighttime.

  • Supportive Relationships and Sleeping Patterns: Build supportive, trusting relationships with residents; encourage the development of regular sleeping patterns.

  • Welfare Monitoring and Risk Reporting: Provide informal support and monitor residents' welfare, especially those on the vulnerable list; identify and report risks to the Team Leader/Deputy Manager.

  • Emergency Response and Security Measures: Handle emergencies overnight; maintain health and safety standards; liaise with colleagues, on-call manager, and emergency services as needed.

  • Patrol and Compliance: Conduct regular patrols, health and safety checks, and CCTV monitoring; ensure compliance with policies, follow risk guidelines, and communicate whereabouts when working alone.

The Candidate
To be considered for this Night Support Worker role, you will require previous homelessness and supported housing experience including:

  • Understanding and willingness to work with homeless people with drug or alcohol issues and behaviour that can be challenging

  • Able to respond to challenging behaviour calmly and safely.

  • Basic understanding of health and safety including lone working

  • Understanding of adult abuse and how to report it.

  • Be able to deal with emergency situations (overdoses, etc)

  • Be able to support with personal care if required

  • A good listener, able to understand and communicate clearly in English

As the role is working with vulnerable individuals, you will also require an Enhanced DBS check.

The Contract
This is a full time Night Support Worker role, working 22:00 to 08:30 on a seven day rota, working every other weekend.
This is a permanent role, offering a salary of £25,101

How to Apply
To apply for this Night Support Worker role, please email a copy of your CV to lee .

mcmillan @ servicecare .


uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!