Service Care Solutions Ltd
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Customer Service Advisor

Customer Service Advisor needed with Slough Borough Council



Start Date- ASAP


Location - Slough, Windsor and Maidenhead


Duration - initially 3 months


Hours per week - 35 hours per week


Salary - £13.06ltd per hour


Slough Borough Council are actively seeking a Customer Service Advisor to work within their Adult's Learning team which is primarily based in Slough however there may be the requirement to also work across Windsor and Maidenhead.


Description:



  • Customer advisors are the first point of contact for all adult learning enquires through email, telephone, letter, and personal contact.

  • Customer support officers must respond to enquiries from learners and staff, including tutors and managers, for the benefit of the service, in a timely manner.

  • As a customer advisor you will give informed advice and information to members of the public about learning opportunities available through the East Berkshire Community Learning and Skills Service and signpost learners to other providers and services available.

  • Customer support assistants will assist in the enrolment process throughout the year, advising learners on the completion of enrolment forms, ensuring all sections are complete, collecting fees, issuing of receipts, filing records, and entering enrolments accurately on to the management information (MIS) system.


What is required?



  • 5 GCSEs, ‘A' Levels A to C or equivalent qualification

  • Previous experience in a customer facing role


If you are interested please call Erin Webbe on 01772 208964 or email me your CV - erin.webbe@servicecare.org.uk



If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.



The benefits of working with SCS;



  • A specialist, dedicated Social Work consultant offering single point of contact

  • Exceptional referral bonuses - £250 per referral placed in to work!

  • An extensive & exclusive range of Social Work vacancies across the UK

  • Nationwide provider Social Work staff to over 200 local authorities.

  • Payroll service twice a week.

  • Ltd and PAYE payment options available.

  • Annual training budget of up to £250 and continued online CPD training.

  • Excellent Annual Loyalty schemes / bonuses.

  • DBS disclosures provided via fast track online services free of charge.