Job title - Housing Complaints Coordinator
Location - Homebased after Training (Main Office - Warrington)
Contract - Temp Ongoing
Hours - Full Time

The Role Summary
Are you passionate about resolving customer complaints effectively and efficiently? Our client is seeking a dynamic and organised Complaint Coordinator to join their team.

As a Complaint Coordinator, you will play a vital role in ensuring timely responses and high-quality resolution of housing-related complaints.

If you have excellent communication skills, a logical approach to problem-solving, and a commitment to customer satisfaction, we want to hear from you!

Your key duties within the role will include:

• Engage with residents primarily over the phone to understand and address their complaints within specified timeframes.


• Acknowledge complaints and provide comprehensive summaries to the Home Management Team, ensuring clear understanding of required actions.


• Differentiate between service requests and complaints, allocating complaints to the appropriate caseworker.


• Monitor service responses and ensure adherence to established timeframes.


• Maintain up-to-date case records and upload supporting evidence.


• Proactively communicate with customers, providing updates and requesting extensions when necessary to achieve effective complaint resolution.

Key requirements

• Knowledge of the housing sector.


• Familiarity with the Housing Ombudsman code of practice.


• Understanding of complaints policies and procedures.


• A logical, thorough, and analytical approach to problem-solving.


• Exceptional written communication skills, capable of delivering clear, concise, and compelling messages.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk