Housing Advice and Early Intervention Officer
Lewisham, London
Temporary
Full Time

We are seeking a dedicated and skilled Housing Advice and Early Intervention Officer to join our team in Lewisham on a full-time temporary ongoing basis.

The post holder will act as the first point of contact for clients, and will provide information and housing advice to residents.

This role requires in-depth knowledge of housing legislation and welfare benefits.

This is a specialist role that works closely with homelessness, in compliance with the Council's obligations under the Housing Act 1996.
Requirements

• Previous experience working in a similar role, within housing options, homelessness prevention, or social housing


• Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act and the Housing Act


• Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness


• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner


• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines


• Housing related qualification desirable


• Experience providing an effective service to members of the public


• Experience working alongside vulnerable customers

Role Expectations

• To promote a housing options approach to service delivery by providing advice information and assistance, working to resolve homelessness


• Develop, update review, and implement Personalised Housing Plans for customers


• Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options


• To adhere to policies and procedures relating to the Safeguarding of Children, Young People and Vulnerable Adults


• To organise and arrange team meetings and others as required


• Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery


• Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk