ob title - Business Support Officer
Location - Hackney
Contract - temp - 6 months (Possible extension)
Start Date: Asap

Our client is looking for an Business Support Officer to join their team in Hackney supporting their Customer Relationship Team.

This is a fantastic opportunity to join a fast paced and high profile Customer Relationship Team.

Role Includes:

• To provide help and support in the dat to day service of the repairs team by providing good standards of customer care.


• Providing administrative support associated with ordering and tracking of repairs/disrepair works until completion.


• To maintain and develop filing systems and databases.


• Provide high quality correspondence in line with service standards by telephone, email or letters.


• Responsible for stage 1 complaints.


• Working with managers within the repairs contact centre and other areas to resolve operational issues, complaints and enquiries.


• Supporting staff training events, conferences and public events when required.

Ideal Candidate:

• Understanding of Housing management systems


• Experience in delivering good customer care and effective complaints resolution.


• Previous Business Support experience.


• Experience in managing, coordinating and planning own workload.

If you are interested in the position and wants to hear more information regarding the role, please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk