Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Welfare Benefits Advisor

ob Title: Welfare Benefits Advisor
Type: Temp ongoing
Hours: 37, hybrid working available
Location: Sevenoaks/Swanley
DBS: Enhanced
Driver Required: Yes

Purpose of the Role
I am representing a client within the Sevenoaks and Swanley area, who are looking for someone to provide first line support, information, and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies.

You will be expected to receive, assess, and triage referrals as a single point of contact for all Communities team services.

Main Responsibilities

  • Manage a caseload of clients referred for welfare benefits advice and support ensuring high standards of support planning, accurate performance reporting, and positive outcomes

  • Refer and support residents to access residents to further services/ external agencies and for external grants and hardship funding streams as required to meet their needs

  • Support and promote ways for residents to independently access welfare support

  • Work in partnership with external agencies, local authorities, housing associations, community-based organisations, and others, and have a general awareness of the services they offer to enhance the implementation and delivery of support for residents

  • Collaborate with colleagues across the Communities Team to ensure referrals to internal services are timely and accurate and support residents who may have a range of needs

  • Administer, assess, and triage referrals to the resident hardship fund, making awards where appropriate and tracking the progress of those awards

  • Coordinate the access and distribution of food, energy or fuel vouchers efficiently and quickly ensuring all record keeping and administration if maintained


  • Proven experience of providing advice & support to individuals over the phone, by email, letter etc.

  • Experience of working and communicating well with tenants and residents or similar customers

  • Knowledge, understanding and experience of working with interagency partners to achieve joined up solutions

  • Proven knowledge of issues relating to debt, financial exclusion, welfare benefits and delivering outcome focussed tenancy sustainment solutions

  • Commitment to providing tailored support to vulnerable residents

  • A-level qualifications or equivalent relevant professional qualifications, or qualified by experience

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

f you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to