Service Care Solutions Ltd
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Housing Assessment and Advice Officer

Housing Assessment and Advice Officer
Bedford, UK
Full Time

We are seeking a dedicated and skilled Housing Assessment and Advice Officer to join our team in Bedford on a full-time temporary ongoing basis.

The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and efficiently manage a caseload ensuring that prevention and early intervention are prioritized.

This role requires in-depth knowledge of housing legislation and welfare benefits.

This is a specialist role that works closely with homelessness, in compliance with obligations under the Housing Act 1996.


  • Previous experience working in a similar role, within housing options, homelessness prevention, or social housing

  • Knowledge of housing legislation, and case law

  • Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness

  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Housing related qualification desirable

  • Experience providing an effective service to members of the public

  • Experience working alongside vulnerable customers

Role Expectations

  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options

  • Make thorough enquiries in a sensitive and professional manner to determine and notify customers of any Statutory duties owed

  • Create Personalised Housing Plans to detail realistic, effective and cost efficient steps to undertake to prevent and relieve the applicants' homelessness

  • Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery

  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

  • Give continual advice to those in temporary accommodation, to ensure effective move on

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to