Job Title: Housing Advisor
Locations: Tower Hamlets, E1
Contract Type: Temp - Ongoing
Work Pattern: 35 hours per week
Start Date: Asap

Working in a high volume call environment, you will act as first point of contact for customers committed to positively managing resident expectations and providing consistently brilliant customer service.

This role is the first point of contact for our residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries.

Our business hours are between 8.30am - 5pm.

Job Role -

• Providing a front-line service for any enquiries from customers via phone and emails and resolve the enquiry by understanding the customers concerns and offering all suitable options to resolve it.


• Responding to these enquiries in a timely manner and ensuring 80% resolution on all issues.


• Ensure that clear, comprehensive, and timely records are logged into our systems for all contacts.


• Carry out additional administration tasks required that relate to resolving customer contacts.

Suitable Candidates experience: -

• Experience on working within a customer focussed role with a social housing setting


• Experience of responding, handling and resolving challenging customer queries.


• Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk