Service Care Solutions Ltd
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CCTV Operator - Police

Job Title: CCTV Operator


The overall purpose of the role is to: Monitor and operate CCTV equipment including cameras, radios, and ancillary equipment making appropriate pro-active and reactive responses.


The key result areas in the role are as follows:

  • Operate all CCTV equipment, radios, and ancillary equipment: Provide pro-active and reactive monitoring of CCTV cameras to assist with the detection of crime, antisocial behaviour, and to support the reduction of crime, disorder, and the fear of crime.

  • Maintain a close liaison: Establish and maintain communication with the Control Rooms, police personnel, and CCTV partners in relation to any incidents.

  • Use police databases and computer systems: Gather, monitor, record, and communicate information to appropriate police personnel.

  • Monitor, operate, and communicate using all forms of equipment.

  • Supply extracts from CCTV recordings: Assist the front line by providing extracts from CCTV recordings and maintain records in compliance with MOPI (Management of Police Information), CCTV Codes of Practice, and TVP (Thames Valley Police) policies and procedures.

  • c.


    • Each Control Room monitors between 60 and 120 public space cameras, including traffic monitoring, ANPR (Automatic Number Plate Recognition), and car park cameras.

    • There are three main types of activity: proactive monitoring, reactive monitoring of live incidents, and post-incident reviews, averaging 500 to 600 per month.

    • Staff are responsible for ensuring that all requests for evidential downloads comply with force policies and procedures, averaging about 500 per month.

    • Staff must comply with all current legislation, including the Data Protection Act, Computer Misuse Act, MOPI, and CCTV Codes of Practice.

    • Accreditation for an SIA (Security Industries Agency) license will be required, and support will be provided to obtain this qualification.



    Expertise: Concerned with the level of administrative, professional, and technical expertise (knowledge and skills) needed to perform the role effectively; may be acquired through experience, specialised training, and/or professional or specialist education and training.

    The knowledge or skills required in the role are as follows (essential or desirable): E/D

  • Good standard of education including excellent numeracy and literacy skills (E).

  • Proven interpersonal and communicating skills including a clear and concise telephone manner and the ability to communicate at all levels (E).

  • Recent experience of working within a team environment and relevant experience of working alone and setting own priorities (E).

  • Proven ability to concentrate for long periods of time and have excellent observational skills (E).

  • Willing to work towards or currently hold an up-to-date Highfield Level 2 award for working as a CCTV Operator (public space surveillance) within the private Security Industry SIA license.

    (Training will be provided) (E).

  • Recent experience using Windows IT systems (Word, Excel, and Outlook) (E).

  • Must have good attention to detail and the ability to multitask when required (E).

  • Relevant knowledge of the local area (D).

  • Previous experience of using CCTV equipment and radio communication equipment (D).

  • For more information or to apply please contact Lewis Ashcroft at