Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

End User Development Engineer

Job Advertisement: EUD Senior Tech Engineer
Pay Rate: £250 Per Day
Location: Hybrid / Various around Thames Valley

OVERALL PURPOSE OF THE ROLE: The overall purpose of the role is to provide technical/service knowledge and assist in the management of the lifecycle management of all End User Devices , ensuring ICT EUD services are delivered within agreed Service Levels.


KEY ACCOUNTABILITY AREAS:



  • Technical Expertise: Provide technical/service EUD knowledge within agreed SLAs; fulfilling Service Requests in relation to end-user devices.

    Ensure EUD Asset data is accurate and validated in line with SACM policy, ensuring data and tools enable device optimization and utilization.

  • Device Lifecycle Management: Support management of end-to-end device lifecycles in accordance with the EUD strategy, including device roadmaps and evaluation through to disposal, with a focus on supportability, usabiliy, and cost-effectiveness.

  • Performance Monitoring: Use management information to monitor and measure day-to-day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business.

  • Documentation Quality: Ensure all service support documentation is of ITIL V3 quality, and document control is in place for ongoing effective engagement with the Incident, Change, Problem, and Request management areas.

  • Service Improvement: Identify opportunities to deliver service improvement and/or cost savings across both Forces.


    • CHARACTERISTICS OF THE ROLE: Expertise:



  • ICT Impact: Able to understand (and articulate) how the application of ICT technology impacts the Forces' Policing and business objectives and processes.

    (Essential)

  • Influence and Persuasion: Able to achieve significant outcomes through influence and persuasion rather than through direct line authority.

    (Essential)

  • EUD Technologies: Relevant and proven experience in a broad range of EUD technologies, including delivery


    • Job Skills:



  • Previous ICT Operational Delivery: Proven experience working in ICT operational delivery, demonstrating a solid understanding of IT systems and processes.

  • End User Device Support: Proven experience of supporting Windows 10, smartphones, laptops, and desktops, showcasing expertise in end-user device management.

  • Incident Resolution: Previous experience in effectively resolving incidents, requests, and problems, highlighting your troubleshooting skills.

  • Troubleshooting: Strong troubleshooting and diagnostics skills, enabling you to identify and resolve technical issues effectively.

  • Travel Capability: Must have the capability to travel to different locations across both Forces and undertake all assignments in a timely manner.

    A full UK driving license is considered essential.

  • Communication Skills: Good communication skills, both written and verbal, for effective interaction with colleagues and end-users.

  • ITIL Certification: Preferable ITIL V3 Foundation or ITIL V4 equivalent certification, demonstrating knowledge of IT service management best practices.

  • Service Now Experience: Preferable experience using Service Now, showcasing familiarity with IT service management tools.


    • If you believe you meet the qualifications and requirements for this role, we encourage you to apply via sending your CV to Lewis.Ashcroft@ServiceCare.org.uk.