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End User Development Engineer
Job Advertisement: EUD Senior Tech Engineer
Pay Rate: £250 Per Day
Location: Hybrid / Various around Thames Valley
OVERALL PURPOSE OF THE ROLE: The overall purpose of the role is to provide technical/service knowledge and assist in the management of the lifecycle management of all End User Devices , ensuring ICT EUD services are delivered within agreed Service Levels.
KEY ACCOUNTABILITY AREAS:
Technical Expertise: Provide technical/service EUD knowledge within agreed SLAs; fulfilling Service Requests in relation to end-user devices.
Ensure EUD Asset data is accurate and validated in line with SACM policy, ensuring data and tools enable device optimization and utilization.
Device Lifecycle Management: Support management of end-to-end device lifecycles in accordance with the EUD strategy, including device roadmaps and evaluation through to disposal, with a focus on supportability, usabiliy, and cost-effectiveness.
Performance Monitoring: Use management information to monitor and measure day-to-day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business.
Documentation Quality: Ensure all service support documentation is of ITIL V3 quality, and document control is in place for ongoing effective engagement with the Incident, Change, Problem, and Request management areas.
Service Improvement: Identify opportunities to deliver service improvement and/or cost savings across both Forces.
CHARACTERISTICS OF THE ROLE: Expertise:
ICT Impact: Able to understand (and articulate) how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
Influence and Persuasion: Able to achieve significant outcomes through influence and persuasion rather than through direct line authority.
EUD Technologies: Relevant and proven experience in a broad range of EUD technologies, including delivery
Previous ICT Operational Delivery: Proven experience working in ICT operational delivery, demonstrating a solid understanding of IT systems and processes.
End User Device Support: Proven experience of supporting Windows 10, smartphones, laptops, and desktops, showcasing expertise in end-user device management.
Incident Resolution: Previous experience in effectively resolving incidents, requests, and problems, highlighting your troubleshooting skills.
Troubleshooting: Strong troubleshooting and diagnostics skills, enabling you to identify and resolve technical issues effectively.
Travel Capability: Must have the capability to travel to different locations across both Forces and undertake all assignments in a timely manner.
A full UK driving license is considered essential.
Communication Skills: Good communication skills, both written and verbal, for effective interaction with colleagues and end-users.
ITIL Certification: Preferable ITIL V3 Foundation or ITIL V4 equivalent certification, demonstrating knowledge of IT service management best practices.
Service Now Experience: Preferable experience using Service Now, showcasing familiarity with IT service management tools.
If you believe you meet the qualifications and requirements for this role, we encourage you to apply via sending your CV to Lewis.Ashcroft@ServiceCare.org.uk.
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