Service Care Solutions Ltd
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Renewals Administrator

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Renewals Administrator for a Temp to Perm opportunity, following successful completion of an initial 12-Week LOCUM Period.

The successful candidate will support patients with helpline enquiries using a range of platforms, providing quality and timely support.

They will play a key role in assisting patients through their treatment pathway.

This is a full-time opportunity, based in the Lincoln area.

Hybrid/Remote working is available.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale.

The service is patient-focused and provides a world class service to their patients.

Job Purpose: Renewals Administrator

Pay: Initial 12 Weeks - £12.27 p/h | Post-12 Weeks - £13.00 p/h

Bonus: £150 SCS Welcome Bonus

Location: Nettleham, Lincoln (Hybrid/Remote available)

Working Hours: Monday to Friday, 08:00-16:00 OR 09:00-17:00

Contract: 37.5 hours per week

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.

Key Responsibilities:

  • Managing inbound enquiries through platforms such as the telephone, social media, live chat and email.

  • Assisting the enquirer to become more aware of our services and the structured, managed payment options available.

  • Working with our patients, helping them arrange appointments and assisting them to document their medical progress through the treatment pathway.

  • Managing the admin that accompanies this busy role, such as electronic filing of documents and answering emails

  • Liaison with Key Stakeholders including Senior Secretaries, Office and Clinical Team, NHS

  • Preparing Invoices

  • Oversight of the clinical diary


  • Previous experience within an Administrative/Helpline role

  • Up-to-Date Vaccinations against COVID 19

  • Proficient using MS Office Suite


  • Intrinsic reward of being part of a team that helps people through their individual patient journey

  • Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone

  • Monthly Payroll

  • £250 training allowance

  • Excellent pay rates

  • Exceptional referral bonuses

  • Specialists mental health consultants offering single point of contact

  • Frequent notifications for upcoming opportunities via text and email

  • PAYE payment options available

  • Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.

  • FREE DBS disclosures provided via fast track online services

  • Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to ‘take time out' or just to have a free vacation in a super location


  • £150 Welcome bonus

  • £250 Referral bonus

  • £150 Agency switch bonus

*Terms and conditions apply.

The listed bonuses are paid via Service Care Solutions.

  • Start: ASAP
  • Duration: 3 Months +
  • Rate: £12.27 - £13 per hour + £150 Welcome Bonus
  • Location: Lincoln, England
  • Type: Contract
  • Industry: Secreterial
  • Recruiter: Service Care Solutions Ltd
  • Contact: Otis Voisey
  • Tel: 01772 208963
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2023-10-01 23:40:02 -

  • View all Jobs from Service Care Solutions Ltd