Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Renewals Administrator for a Temp to Perm opportunity, following successful completion of an initial 12-Week LOCUM Period.

The successful candidate will support patients with helpline enquiries using a range of platforms, providing quality and timely support.

They will play a key role in assisting patients through their treatment pathway.

This is a full-time opportunity, based in the Lincoln area.

Hybrid/Remote working is available.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale.

The service is patient-focused and provides a world class service to their patients.

Job Purpose: Renewals Administrator

Pay: Initial 12 Weeks - £12.27 p/h | Post-12 Weeks - £13.00 p/h

Bonus: £150 SCS Welcome Bonus

Location: Nettleham, Lincoln (Hybrid/Remote available)

Working Hours: Monday to Friday, 08:00-16:00 OR 09:00-17:00

Contract: 37.5 hours per week

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.

Key Responsibilities:

• Managing inbound enquiries through platforms such as the telephone, social media, live chat and email.


• Assisting the enquirer to become more aware of our services and the structured, managed payment options available.


• Working with our patients, helping them arrange appointments and assisting them to document their medical progress through the treatment pathway.


• Managing the admin that accompanies this busy role, such as electronic filing of documents and answering emails


• Liaison with Key Stakeholders including Senior Secretaries, Office and Clinical Team, NHS


• Preparing Invoices


• Oversight of the clinical diary

Essential

• Previous experience within an Administrative/Helpline role


• Up-to-Date Vaccinations against COVID 19


• Proficient using MS Office Suite

Benefits

• Intrinsic reward of being part of a team that helps people through their individual patient journey


• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone


• Monthly Payroll


• £250 training allowance


• Excellent pay rates


• Exceptional referral bonuses


• Specialists mental health consultants offering single point of contact


• Frequent notifications for upcoming opportunities via text and email


• PAYE payment options available


• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.


• FREE DBS disclosures provided via fast track online services


• Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to ‘take time out' or just to have a free vacation in a super location

Bonuses

• £150 Welcome bonus


• £250 Referral bonus


• £150 Agency switch bonus

*Terms and conditions apply.

The listed bonuses are paid via Service Care Solutions.