Service Care Solutions have an exciting opportunity for a highly driven Property and Facilities Coordinator to join our client who are experiencing growth working at their Head Office in Lytham St Anne's.

This is an ideal role for a highly motivated individual with a proven track record of working in a fast-paced Facilities Management role.

As a Property and Facilities Coordinator, you will work cross-functionally; with external stakeholders, suppliers, consultants and contractors and the Retail and Office Teams to implement and drive ongoing Facilities Management and Estates Projects.

You will also be the primary support on a day-to-day basis for all FM, PPM and Reactive Maintenance in all stores and Head Office.

Main Responsibilities

This is an overview and not an exhaustive list of responsibilities - collaborating with the Property and Estates Manager, you will develop your own objectives but focus on the following:

• Supporting Store and Office Teams by ensuring all reactive and planned work is scheduled to maximise efficiency and profitability and ensure it is managed through to completion.


• Identify areas of improvement and action these with the support of the department management team


• Prepare monthly budget and expenditure reports to the Property and Estates Manager and support managing these budgets as required.


• Review helpdesk processes and performance to ensure and efficient service, taking into consideration changing service levels and priorities.


• Ensure the Property Services e-mail inbox is run efficiently, prioritising any urgent or safety conscious works.


• Actively manage any PPM and H&S related works to ensure compliance across all sites


• Create and maintain monthly reporting to identify trends and manage/mitigate against potential risk.


• Building and maintaining relationships with existing suppliers, along with resourcing new ones as when the need arises.


• Working closely with the Store Design Team at office to develop solutions and identify potential challenges to ongoing store-maintenance.


• Monitoring performance of contractors against agreed SLA's and KPI's


• Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.


• Managing escalation procedures and providing regular updates to key stakeholders and seeing through to completion.


• Supporting store teams with OOH emergency calls (Inc Weekend Support)


• Attending stores and head office to review ongoing maintenance issues and projects as and when required.

The Ideal Candidate

ESSENTIAL

• Experience in a customer focused FM role.


• Evidence of working in a FM Helpdesk Role, in a management role.


• Excellent communicator and collaborator - the ability to nurture strong relationships internally and externally is key.


• Highly organised and efficient - able to multitask and prioritise effectively.


• Previous experience of working with and developing close working relationships with suppliers and contractors.


• Strong attention to detail.


• Fantastic team player.


• IT literate with experience using Microsoft Excel, PowerPoint and Teams.


• Motivated, passionate, organised and enthusiastic.


• Knowledge of FM Processes and Contract SLA's.


• Calm under pressure.