Service Care Solutions Ltd

Service Charge Analyst

Service Charge Analyst
Camden, London
Full Time - Hybrid / Remote

We have the fantastic opportunity for the right candidate to join our team based in Camden, London, as a Service Charge Analyst.

This is a full time, permanent position.

This position offers a hybrid working approach, with 3 days a week based in the office, and 2 days per week working from home.

The Service Charge Analyst will be part of a Customer Operations team and will be responsible for the accurate calculation, construction and issue of all service charges.

  • Experience in dealing with service charges is desirable

  • Knowledge of property management and experience of calculating and issuing charges

  • Knowledge of leases, tenancies, legislation and case law in relation to service charges and rents

  • Previous experience within a Housing Association is desirable

  • Excellent IT skills, including using Excel, Access, Powerpoint, and Word, as well as experience gathering, adding, manipulating and analysing numeric data

  • Excellent communication skills both verbal and written

  • Ability to deliver complex messages to residents in an accurate and accessible manner

Role Expectations

  • Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for our properties

  • Proactively ensure that the databases and mapping used for the calculation of rents and service charges is accurate and up to date

  • Maximise income to the service and organisation by maximising levels of cost capture when calculating service charges

  • Ensure the accuracy of charges and assist in the resolution of disputes and queries

  • Responsible for the reconciliation of invoices and for actualising end of year accounts both Financial and calendar year

  • Provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met

  • Ensure all relevant fees, charges, notices and rents are issued in a timely manner and address any queries in relation to these as required

  • Responsible for dealing with customers directly, responding to customer enquiries via phone and email and attending residents meetings regarding rents and service charges

Benefits Package

  • Salary: £36,000-£37,000

  • Up to 28 days annual leave plus bank holidays

  • Get paid to do good.

    We offer you two days off on full pay each year to volunteer in our communities

  • Well done! With our colleague recognition programme you will know when you've done a #greatjob

  • Innovative, in-house learning and development offering is designed to help you take your career to the next level

  • Our employee assistance programme offers counselling and support for you and your family 24/7

  • Up to five paid days off per year to study toward a relevant qualification

  • Experience new things.

    We offer you a career break after 3 years' continuous service

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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