Debt Recovery Officer
Location: Cambridgeshire
Contract: Temporary (3 months initial)
Rate: £16.21-18.20 per hour umbrella - 37hr week
Start Date: ASAP
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Finance are currently recruiting on behalf of a Local Authority in Cambridgeshire for a Debt Recovery Officer on a temporary basis.

The Debt Recovery Officer will provide an effective, customer support service to users of the Income and Debt Recovery service, systems, and processes.

Main Responsibilities

• Provide operational services within the Debt Recovery team.
  
  Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.


• The debt recovery officer will respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.


• Responsible for investigating and resolving customer queries, suggestions, and compliments, escalating any complaints in accordance with the relevant procedures.


• Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.


• The debt recovery officer will manage their own workload, processing high quality information / data accurately and in a timely manner.

Ideal Candidate

• NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience in debt recovery in a Local Authority environment


• Experience of transactional processing and knowledge/understanding of debt recovery processes


• Proven customer service skills with experience of conflict resolution, negotiation and diplomacy skills within a fast-paced environment


• Great communication skills, IT literate and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.