Income Collection Officer
Hackney, London
Full Time
Temporary

We are currently searching for a prospective Income Collection Officer to join our team, on a full time temporary ongoing basis.

The Income Collection Officer will be responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible, as well as assisting with housing benefit applications where required.

Requirements

• Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment

• Knowledge of housing management techniques


• Knowledge of IT processes, including Word and Excel


• Experience in a customer facing role, and ability to provide outstanding customer service


• Experience presenting cases in Court is desirable


• Experience working in arrears reduction and monitoring


• Full UK Driving License and access to vehicle


• Approachable and friendly nature

Role Expectations

• Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible


• Assist with housing benefit applications where required


• Make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears


• Work with residents to prevent debt from occurring, advise on payment options, and negotiate realistic repayment agreements where necessary


• Make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons


• Conduct property visits and discuss resident's accounts and provide appropriate


• advice and support to them


• Deliver a customer care focused approach


• Work alongside key partners, internal and external


• Manage a complex caseload and initiate legal action for debt recovery


• Attend Court where necessary and represent the company, as well as coordinate and attend evictions where necessary


• Work as part of a team to achieve targets and maximise the company's income

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk