Welfare Advice and Triage Officer
West Kent, UK
Temporary
Full Time

We are seeking a dedicated and skilled Welfare Advice and Triage Officer to join our team in West Kent on a full-time temporary ongoing basis.

The postholder will provide first line support, information and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies.
Requirements

• Previous experience working in a similar role


• Knowledge of legislation, policies, and procedures surrounding welfare benefits, debt and financial exclusion


• Experience of providing advice & support to individuals over the phone, by email, letter


• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner


• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines


• Experience providing an effective service to members of the public, communicating well with tenants and residents or similar customer


• Commitment to providing tailored support to vulnerable residents

Role Expectations

• Provide support, information and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies


• Manage a caseload of clients referred for welfare benefits advice and support


• Support and promote ways for residents to independently access welfare support


• Administer, assess and triage referrals to the resident hardship fund, making awards where appropriate and tracking the progress of those awards


• Coordinate the access and distribution of food, energy or fuel vouchers efficiently and quickly ensuring all record keeping and administration if maintained


• Provide regular reports and case studies


• Liaise with key internal and external partners


• Work in partnership with the Council Tax Billing, Recovery, and Fraud sections and maintain effective communication


• Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk