Service Quality Manager

An amazing new job opportunity has arisen for a dedicated Service Quality Manager to maintain the quality of care within the care homes in East Anglia.

You will be working for one of UK's leading health care providers

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*To be considered for this position you must be qualified as a Nurse either RGN or RMN with a valid NMC Pin.



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*Will also accept non-nurses must have an NVQ/QCF Level 5 in Health & Social Care

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This health care company provides trusted care in the comfort of an individual's home to allow them to stay living there independently.

They offer a concierge service, hourly care or live-in care

As the Service Quality Manager your key responsibilities include:

• You will be responsible for ensuring and maintaining high-quality care services across our care home group


• Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction


• Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies


• Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in a similar role within the healthcare or care home industry


• Sound knowledge of relevant regulatory requirements CQC


• Strong leadership, communication, and interpersonal skills


• Excellent problem-solving and decision-making abilities


• Attention to detail and ability to manage multiple priorities effectively


• Demonstrated commitment to resident-centred care and continuous improvement

The successful Service Quality Manager will receive an excellent salary up to £50,000 per annum.

This exciting position is a Full Time role for 40 hours a week working from 9am to 5pm.

In return for your hard work and commitment you will receive the following generous benefits:

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*Monthly Car Allowance

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• 25 days annual leave plus bank holidays entitlement


• Full DBS disclosure paid for


• Blue Light Scheme


• Uniform will be provided


• Enhanced rates of pay for bank holidays


• Comprehensive induction and training programme


• Career development and progression


• Wellbeing support


• Contributory pension Scheme


• Refer a friend scheme


• Private medical cover

Reference ID: 6188

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV