Job Title: Repair Planner

Work Pattern: 37 Hours a week

Contract: 6 months FTC

Salary: £26,823 p/a

Service Care Solutions are seeking for a motivated and experienced individual to join our clients home repairs team.

You will be responsible for panning and scheduling services within the team and ensuring a great customer experience.

Job Role -

• Ensure enquiries are dealt with during, or immediately following, the first contact with the customer.


• Responsible for the production and maintenance of detailed records of works completed, whether manual or electronic, for example scheduling system, compliance testing and maintenance activities for Gas, Electrical and other specialist function, and where appropriate, ensuring that information is transferred to other business streams.


• Providing administrative support to the Home Repairs team.


• Work within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e.
  
  timescales for repairs, servicing, void turn-around, material distribution), as well as other Customer Promises for which the Home Repairs Service is responsible.


• Respond to unexpected operational changes by redirecting resources or amending appointments, in consultation with the appropriate technical/trade supervisory staff keeping the customer informed.


• Monitor, report, and advise on the performance of functions for which you are responsible, identifying opportunities for improvement.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk